Yes.  An orange plastic box with a black lid and orange bags will be delivered to your address if requested upon application.  All nappies or incontinence products must be bagged and tied up before placing in the orange bin and the lid must be firmly closed. 

Nappy collections will take place weekly. 

YES, close to your normal collection point.  The box must be visible to the crews.  Please ensure the box does not present a tripping hazard to pedestrians.

If you have more than one box for collection, please stack to keep pathways clear.  If you are registered with us as needing an assisted collection, you may place the box at your usual collection point. 

If more pink bags are required, please visit your local connects centre or alternatively speak to the AHP crew on collection day.

We would advise that you put your house number / name on the box. 

YES.  You can apply for another box using the online application if one box is not sufficient for your family’s needs.  Remember to put your house number/ name on all boxes.   

YES.  As with nappies, for health and safety reasons all products must be bagged and tied before placing in the collection box provided with the lid firmly closed.  

No.  The bin is for absorbent hygiene products only, such as nappies or incontinence products.  We have a separate round for clinical waste, such as dressings, and syringes.  For this service, please speak to your health care provider for referral. 

AHP are non-clinical/medical waste materials.  Collection includes:

• Incontinence waste products such as liners
• Wipes and tissues
• Bed and chair absorbent pads
• Empty colostomy/stoma bags
• Empty catheter bags 

We don’t collect feminine hygiene products, such as sanitary towels, panty liners and tampons as part of this AHP service.  You should continue to wrap and place these in your black bin for non-recyclable waste.

If you are foster carer* or care for children on a regular basic but do not reside at the same address you would still be entitled to AHP collection. Please inform us when the service is no longer required.

*Foster carers may be asked to provided evidence to support the application

Please advise us by emailing: streetsceneadmin@flintshire.gov.uk or contact the helpline on 01352 701234. 

If the AHP collection is no longer required and the orange box has been thoroughly cleansed, it can be taken to a Household Recycling Centre for reuse or to be recycled, these locations are Buckley, Greenfield, Mold, Sandycroft or Oakenholt.

In the event of a missed collection you may report this providing:-

• The box was placed at the collection point by 7 am
• The contents of the box were bagged
• The box was not heavily soiled 
• The box was not full of rainwater due to the lid not being fitted
• No contamination was present: only items listed as acceptable can be included in the box
• Non -collection has happened previously.

Occasionally vehicle breakdown will prevent collections taking place or other unforeseen weather conditions or road works.  We will return for collections as soon as possible following  such incidents.  Our website, twitter and contact centre will be updated regularly.   

Your collection service will last for 2 year(s) from the day of registration, or until the collection is no longer required.  Please contact 01352 701234 to advise if your circumstances have changed.

We will send an email when the nappy service is due to end so you may consider if the service is required past this date.  If you need to continue with the service after this time, please re-register.

Flintshire promotes the Real Nappy Scheme, which supports the use of modern ‘real’ reusable nappies to save money and help the environment.  Follow the link below for more information about the scheme, including how to apply for vouchers to help purchase real nappies or pay for a Real Nappy Laundry Service.

Real Nappy Scheme 

This new AHP service is in-line with the advised approach for all waste and recycling collections across Wales set by Welsh Government.  

Your data will be processed by Flintshire County Council only for the specific purposes of administering and processing your registration for Nappy and AHP Waste Collection.  Information collected from you may be used in the following ways:

• To monitor and report on the number of individuals applying for the collection service and the number of people from different groups taking part (e.g. different ages, genders and ethnicities);
• The Data Protection Act 1998 gives you certain rights in respect of the personal data held about you. 

Whilst not intending to be exhaustive, examples of these rights include:

• The right to receive copies of the personal data we or the Welsh Government holds about you (you may have to pay a small fee for this), although some information can sometimes be legitimately withheld
• The right, in some circumstances, to prevent the processing of personal data if doing so will cause damage or distress
• The right to ask for wrong information to be corrected
• The right to ask the Information Commissioner, who enforce and oversee the Act, to assess whether or not the processing of your personal data is likely comply with the provisions of the Act

Flintshire County Council will retain information submitted on the Registration Form for the current year plus 7 years.

For further information about how Flintshire County Council processes personal data and your rights please see our privacy notice on our website.

If you feel that Flintshire County Council have mishandled your personal data at any time you can make a complaint to the Information Commissioners Office by visiting their website or by calling their helpline on 0303 123 1113.

1. To register for the AHP Nappy Collection service, the person or persons requiring the service must reside at the given address on a permanent basis. 
2. The AHP/Nappy collection is available if you are foster carer or care for children on a regular basis but do not reside at the same address. Homes where AHP/Nappy users are only visiting family or friends are not entitled to the service.  
3. As part of the AHP / Nappy Collection service, we will collect:
   • Disposable nappies and nappy sacks
   • Incontinence care products, eg; single-use liners, bed and chair pads & absorbent bed sheets
   • Wipes and paper tissues
   • Plastic gloves and disposable aprons
   • Colostomy /stoma and catheter bags
4. We will collect your AHP every week. 
5. AHP / Nappies must be presented in the pink bags provided, which should be placed inside the orange box with the lid firmly closed. For collection, the box should be placed where you would normally present your recycling containers, on your designated AHP/ Nappy Collection day ( this may differ from the usual recycling & waste collection day)  
6. AHP / Nappies will not be collected unless they are presented in the container and bags issued by the Authority
7. We will not collect sanitary waste or feminine hygiene products, such as sanitary towels, tampons or liners as part of the AHP service. You should continue to place these in your black bin (non-recyclable waste) ensuring that they are securely bagged before disposal
8. If you receive assisted collections, we will collect your AHP / nappies from within the boundary of your property where waste and recycling is routinely presented for collection. 
9. Unless stated otherwise this service will last for a total of two years, properties will automatically be removed and will need to reapply after this time
10. If you do not use the AHP service for three consecutive collections, we will cancel your subscription and you will need to re-register. Please inform us if you need to suspend your AHP collections at any time.
11. Flintshire County Council reserve the right to suspend or terminate collection for any  household registered for an AHP/ nappy collection, due to the following:
    • The service is being used to dispose of non-AHP materials 
    • The box is presented with the contents not bagged and secured
    • The box is not cleansed regularly and presents a health hazard to the collection operatives
    • Any other eventuality that constitutes a health hazard to crew, pedestrians or neighbours 
    • Abuse to FCC collection crews