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Carelink residents targeted by scam callers

Published: 06/11/2023

Residents with a carelink personal alarm system need to be on their guard following an influx of scam calls.

Some carelink alarm equipment needs to be upgraded as part of Ofcom’s requirement for BT and Openreach to update the telephone system to a digital one. Scammers are using this to try and get residents to hand over money for services they don’t need to pay for.

Flintshire County Council has received several reports of scam calls this week from concerned residents.

The upgrade will be down to the telecom companies, who will inform people of the changes on a postcode basis, between now and December 2025. A new carelink alarm will need to be installed before the digital switchover takes place.

The Council will be in touch with all residents who have an alarm in their property over the coming months to confirm a convenient time and date to visit them to upgrade their alarm system ahead of the digital switchover.  

Councillor Sean Bibby, Cabinet Member for Housing and Regeneration, said: “We are getting reports of fraudsters using this change to try and trick people into paying for unnecessary services. The council will never call carelink customers and ask for money. If you receive a call like this, put the phone down. Never give out bank details or personal information.

“If you know a family member or friend with carelink, please let them know about this and ask them to remain vigilant.”