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Council seeks residents’ views over new Customer Service Policy

Published: 02/03/2015

The views of Flintshire’s residents are being sought over the Council’s new Customer Service policy. Flintshire County Council is committed to ensuring customer service excellence is central to the planning, resourcing and delivery of all its services. The new updated policy reflects the changing way that Council services are being delivered. It has been designed with the underlying principle that the Council is here when customers need to speak to us, and that Council services can also be accessed digitally 24 hours a day, seven days a week at a time that is convenient to you. Councillor Aaron Shotton, Leader of the Council, said: “When customers access Council services, we aim that they receive consistently excellent standards of customer service. We are seeking any views you may have that will help us to enhance our new policy to meet our commitment to customer service excellence. You can get in touch via our Council website, where a link can be accessed via the front page. The closing date for feedback is Friday 13 March, 2015.”