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New Customer Services policy

Published: 17/04/2015

Flintshire County Council is committed to ensuring customer service excellence is central to the planning, resourcing and delivery of all its services and a new, updated customer services policy is to be considered by the Councils Cabinet at its meeting on Tuesday, 21 April. The new policy reflects the changing way that Council services are being delivered. It recognises development in technology and the opportunities for customers to contact the Council and access services digitally. Councillor Aaron Shotton, Leader of the Council, said: “When customers access Council services, we aim that they receive consistently excellent standards of customer service. This new policy underlines our commitment to service excellence and that this Council remains a modern and efficient customer-focused organisation.”